The GP Patient Survey has revealed how the helpfulness of receptionists at doctor’s surgeries in Croydon was rated for 2023.
Patients have had their say on the service their GP provides in an annual survey carried out by the NHS.
The survey includes categories such as how easy it is to get an appointment, whether appointments are in person, and how helpful the receptionists are.
We’ve searched through the results of the 36 GP surgeries in Croydon to find the best and worst rated surgeries regarding their experiences with receptionists.
The top surgeries were Old Coulson Medical Practice and Farley Road Medical Practice with 98 per cent, closely followed by Mersham Medical Centre with 97 per cent and Stovell House Surgery with 6 per cent.
The surgeries where customers found receptionists to be less helpful were East Croydon Medical Centre with 68 per cent, Greenside Group Practice with 69 per cent and Friends Road Medical Practice with 74 per cent.
We have compiled the full list of Croydon GPs and their customer rating on the helpfulness of receptionists:
East Croydon Medical Centre – 68 per cent
Greenside Group Practice – 69 per cent
Friends Road Medical Practice – 74 per cent
Whitehorse Practice – 74 per cent
Morland Road Surgery – 76 per cent
St James Medical Centre – 77 per cent
Thornton Road and Valley Park Surgery – 78 per cent
Violet Lane Medical Practice – 83 per cent
Haling Park Medical Practice – 83 per cent
Parkside Group Practice – 83 per cent
Broom Road Medical Practice – 84 per cent
Addington Medical Practice – 87 per cent
North Croydon Medical Centre – 88 per cent
New Addington Group Practice – 90 per cent
Shirley Medical Centre – 91 per cent
Hartland Way Surgery – 93 per cent
Addiscombe Road surgery – 94 per cent
Queenhill Medical Practice – 95 per cent
Selsdon Park Medical Practice – 95 per cent
Stovell House Surgery – 96 per cent
Mersham Medical Centre – 97 per cent
Farley Road Medical Practice – 98 per cent
Old Coulsdon Medical Practice – 98 per cent
Commenting on their high rating Dr G Sivadhas, GP Partner at Stovell House Surgery, said: “Stovell House has always been passionate about good quality patient care so we are very pleased with the results of the GP survey.
“This is thanks to our amazing reception, admin and clinical staff who work hard to ensure excellent personalised care.”
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